As a dispensing practice we can dispense to any of our patients who live more than a mile from a chemist, however, if you live within a mile of a chemist your prescription will be sent to the local chemist to be made up ready for collection or a chemist of your choice.
The dispensary will be open 9am to 1pm and, 2:30pm to 6pm for ordering and collection and the phone lines will be open 9:30am to 1pm and 2:30pm to 8pm for ordering. Medication can still be ordered between and during those times via NHS App or online.
Just a reminder also that both the dispensary and local pharmacy require time to process your prescription orders so please allow 5 working days between ordering and attending to collect your medication. This is to provide you with a safe and efficient service.
Please do not order early to cover bank holidays unless your medication is due to run out during that period or you will be away when your medication is due. Excessive demand can cause delays and put unnecessary pressure on practice staff who need to ensure medications are dispensed safely.
To obtain medication urgently in hours please call the dispensary on 01608 650764 (option 3). For out of hours call the NHS 111 Service.
It is practice policy following ICB guidance to ensure that supplies can be maintained and avoid unnecessary waste that repeat prescriptions are issued for a 28 day/one month period only except for a minority of medications which are prescribed 3 monthly. Please check with dispensary if in doubt.
If you have a medication related query please try to speak to the dispensary team in the first instance who may be able to help.