As a dispensing practice we can dispense to any of our patients who live more than a mile from a chemist, however, if you live within a mile of a chemist your prescription will be sent to the local chemist to be made up ready for collection or a chemist of your choice.
The dispensary hatch is open 9am to 1pm and 2:30pm to 6pm for ordering and collection and the phone lines are open 9:30am to 10.30am and 2:00pm to 3.00pm for ordering. Medication can still be ordered any time via NHS App or online. The dispensary is currently closed from 13.00 on a Tuesday.
Just a reminder also that both the dispensary and local pharmacy require time to process your prescription orders so please allow 5 working days between ordering and attending to collect your medication. This is to provide you with a safe and efficient service. If you are a dispensing patient we may drop you a text message if your prescription is available sooner.
Please do not order early to cover bank holidays unless your medication is due to run out during that period or you will be away when your medication is due. Excessive demand can cause delays and put unnecessary pressure on practice staff who need to ensure medications are dispensed safely.
It is practice policy following ICB guidance to ensure that supplies can be maintained and avoid unnecessary waste that repeat prescriptions are issued for a 28 day/one month period only except for a minority of medications which are prescribed 3 monthly. Please check with dispensary if in doubt.
If you have a medication related query please try to speak to the dispensary team in the first instance who may be able to help.