We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
Giving feedback
To provide feedback:
- fill out a feedback form
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on 01608 650764
Making a complaint
Kris Chodyniecki, our practice manager, is our complaints manager. If you have a concern or complaint please contact Kris.
Patients, and those acting on their behalf, will have their comments and complaints listened to and acted upon.
Patients will be treated respectfully and will be involved with each step of the complaints process to achieve a satisfactory resolution. The complaints procedure document is available to see in the surgery waiting room, or you can ask for a copy at reception if you wish.
Alternatively please download our Complaints procedure leaflet