Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- post your repeat prescription slip in to the dispensary
- phone us on 01608 650764
It is practice policy following ICB guidance that repeat prescriptions are issued for a 28 day/one month period only. We appreciate that having two months worth of medication at once may be more convenient, however we do not deem it to be clinically safe practice.
Prescriptions for travel abroad
If you are planning a longer holiday abroad and require extra supply of repeat prescriptions, please give the dispensary adequate notice of your requirements. If, however, you require up to three months’ supply of repeat medication the agreement of your GP will be required.
For further information please see our prescriptions for travel page.
Collecting your prescription
You can usually collect your prescription 4 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have a medication related query please try to speak to the dispensary team in the first instance who may be able to help.
Local pharmacists can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review. This appointment will be with a Clinical Pharmacist unless for some reason it must be with a doctor.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About community pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.