Please call the surgery as early as possible should you require an urgent or same day appointment, the phone lines are open from 8am.
We aim to offer an appointment for urgent cases the same day and a routine appointment as soon as possible with a healthcare professional. Some of our doctors are not here every day so if you wish to see a particular doctor you may need to wait a little longer.
- Routine appointments – with doctor or nurse. Bookable up to 3 months in advance.
- Telephone appointments are available, with either the doctor or the nurse, if you feel your problem can be dealt with over the telephone.
- Emergency appointments, please telephone as early in the day as possible, telephone lines open from 8am.
- Late evening surgery on Mondays from 6.30pm – 7.30pm, bookable in advance.
- Appointment Cancellations: If you cannot keep your appointment please let us know as soon as possible so that we can offer it to another patient.
- The online booking service is for routine appointments only. If you need an emergency or same day appointment please telephone the surgery as soon as possible. Out of surgery hours (6:30pm – 8am, or weekends) please call 111. If you are having chest pains or other life threatening symptoms please call 999.
How to Make an Appointment
- Online via our Online Services
- Telephone the surgery on 01608 650764
- Come into the surgery
- Online booking is for routine appointments only. If you need an emergency or same day appointment please telephone the surgery as soon as possible. Out of surgery hours (6.30pm – 8am, or weekends) please call 111
If you would like to see a particular doctor please ask when you make your appointment and we will do our best to accommodate this. This may not be possible for emergency appointments.
When you arrive at the Surgery, please book in on the Arrivals screen or report to Reception. If you are delayed or cannot attend your appointment, please let us know as soon as possible.
Telephones are open from 8.00am to 6.30pm.
Between 6.30pm onwards to 8.00am out of hours calls are handled by NHS 111.
How to Cancel an Appointment
If you are unable to attend your appointment for any reason, or the health problem for which you booked your appointment has cleared up, please remember to cancel your appointment.
Please let us know well in advance if you cannot make your appointment so that it may be allocated to another patient.
As you know, this time of year is particularly busy – there are lots of the usual Winter ailments to deal with; coughs, colds, sore throats etc. Whilst we will always see patients who are experiencing acute illness, as well as our chronically unwell patients, we would like to ask that you consider alternative pathways to deal with your illness over the next few months. As you will know, Dr Eyers has left us to start her maternity leave. The effect of this is that we have lost some capacity for the time being until our new Doctor joins us in February. This, coupled with increasing demands on our available appointments, means that appointments are scarce at the moment. The Mann Cottage team are, as always, working very hard to ensure the continuity of your care.
Our Reception team are now fully trained to give Care Navigation advice to patients to direct them to the right service, at the right time and in the right place to ensure you get the care you need. Please do take their advice – we as GPs endorse this. You may also be offered an appointment with another GP at another Surgery in the locality – this is an extra service giving us a little more capacity so patients can be seen if needed.
You can get lots of information from the NHS 111 website, or you can call them. Please also sign up for the NHS App so you can check your symptoms and get advice on the best course of treatment. The Minor Injuries and Illness Unit at the North Cotswolds Hospital is open all day, so please also bear this in mind as they offer an excellent service and our Reception team may be directing you to see them. If you are unsure, do contact our Reception team about the services of the MIIU.
We are of course always here to help you but please do consider alternatives if at all possible. Thank you for your support during these difficult times in General Practice.
Dr Hywel Furn Davies & Dr Cathy Bobrow