Accessibility

Surgery accessibility

If you have any special needs please let our staff know so that we can help and ensure you get the same support in the future.

Mann Cottage Surgery has a marked disabled parking spaces directly outside the medical centre.

For the visually impaired, we have the ‘Looky Plus’ magnifier to assist with reading documents and notices in the surgery

For patients with a hearing impairment we have a Portable hearing loop available for use in any of the consulting or treatment rooms – please enquire at Reception for assistance.

The Practice has access to BSL (British Sign Language) and foreign language interpreters should patients require them for appointments. Please ask at reception and give as much notice as possible as these have to be pre-booked from an external agency.

View our accessible information poster (PDF) for more information.

Wheelchair access

The surgery has been specially designed to make it easier for disabled patients to visit. There are no steps at the entrance of the building giving patients easy access. Due to fire regulations, we do have heavy fire doors, however if you have trouble opening these please ask Reception for assistance as they are always happy to help.

There are several dedicated disabled car parking spaces available immediately outside the front entrance of the surgery.

We have a wheelchair for patient’s use, at their own risk, should you require one whilst visiting our premises.

We have two disabled toilets one on each floor.

Website accessibility

Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.

Customise settings in:

Further help

If you:

  • Have problems seeing the screen
  • Find it difficult to use the mouse or keyboard
  • Need help with language or reading websites

then we recommend you visit the BBC website My Web My Way, which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user.

Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.

Customise settings in:

Accessible information standards

The accessible information standard tells organisations how they should make sure that disabled patients receive information in formats that they can understand and receive appropriate support to help them to communicate. All organisations that provide NHS or adult social care must follow the accessible information standard by law. These standard include making sure that people get information in different formats if they need it, such as: large print, braille, easy read, email etc.

Further information can be found on NHS England’s website at: www.england.nhs.uk/ourwork/patients/accessibleinfo/  

Please let the surgery know if you require any communication or information support needs.