Mann Cottage Surgery
Call the surgery on: 01608 650764

Out of Hours: 111

CQC Registered

Guide Dog Friendly

Your Appointment... please help us to help you

Doctors’ appointment slots last 10 minutes and are intended to cover one or two problems, But quite a lot of people will go into the doctor with several problems at once – hence they over run.

The doctors here are very keen to let people have the time that their condition requires, but if people spend ‘save up’ issues until they’ve got a list of them, it does not give the doctor time to deal with them all properly and safely. If you know in advance that you will need longer, please discuss the options available with reception when booking.

Similarly, it is only one person per appointment. Please do not "squeeze" other family members into your appointment .Please make separate appointments.

Let us know if you can't keep your appointment. If you no longer require an appointment then do inform the practice in good time so that we can release the time for other patients.

After you have booked in, if you are still waiting to be seen after more than 30 minutes, feel free to mention this to the receptionist, who will look into the reasons for the delay and offer a further appointment if you cannot wait.

Top Tips

Before the Appointment:

  • Write down your two or three most important questions. 
  • Write down the details of your symptoms, including when they started and what makes them better or worse. 
  • If you are taking any ‘over the counter’ medicines or supplements that the Doctor has not prescribed, make sure that you take a list of them, so that the Doctor knows what you are taking. 

During the Appointment:

  • Don’t be afraid to ask if you don’t understand. 
  • If you aren’t sure about one or more of the words about your condition or treatment, ask for them to be written down. 
  • Make yourself a note. This makes it easier to remember afterwards what the Doctor or Nurse told you.

Before You Leave the Appointment, Make Sure You:

  • Check that you’ve understood what was said.  Ask the Doctor/Nurse to explain again if you aren’t sure.
  • Check that you’ve understood what treatment (if any) is being recommended for you and how it will happen. If the Doctor has prescribed some medicine for you, do you understand how you should take it and when it should be started/finished?
  • Is there anything that you should stop or start doing that is making your condition worse?
  • Is there anything that you can do to help yourself?
  • What happens next?  (E.g. do you need to make another appointment?)