Mann Cottage Surgery
Call the surgery on: 01608 650764

Out of Hours: 111

CQC Registered

Guide Dog Friendly

When We Are Closed (Out of Hours)

NHS 111  (dial 111)

Patients are able to contact a doctor if it is very urgent and/or a non-life threatening emergency out of normal surgery hours after 6 pm in the evening and before 8.00 am in the morning. Your needs will be assessed and advice offered or arrangements made for you to see a doctor at a local centre.

Please consider whether your problem will wait until the surgery is open.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Patients may still telephone the surgery number on 01608 650764 but will be automatically diverted to the emergency call centre. This applies between 6pm and 8am, weekends and Bank Holidays.

Call 999 in an emergency.

Chest pains and/or shortness of breath, suspected stroke or an immediate threat to life constitute an emergency.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if:

  • You need medical help fast but it's not a 999 emergency.
  • You think you need to go to A&E or need another NHS urgent care service.
  • You don't know who to call or you don't have a GP to call.
  • You need health information or reassurance about what to do next.

Further information can be found on the NHS 111 website:

How does it work?

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

Casualty

From 8.00am to 8.00pm there is a Minor Injuries Unit at North Cotswold Hospital. The closest large Accident and Emergency Department is at Cheltenham General Hospital or Horton General Hospital Banbury.

ASAP mobile phone App

 If you are ill or injured and are not sure where to turn, you can download the ASAP mobile phone App (ASAP Glos NHS) from the App store or search the ASAP website: www.asapglos.nhs.uk. Alternatively, call NHS 111.